Conflict Management Training
This one-day Conflict Management training course is designed to teach you how to handle conflict situations and difficult people.
This practical course will help managers interact with people in such a way as to improve productivity and create a good atmosphere. Conflict management is a way of 'nipping the problem in the bud' by defusing the situation early, before it has time to develop into a battle of wills. The solution is to become a 'rational conflict manager', learning how to manage conflict situations logically, confidently and quickly.
The training style is practical, interactive and keeps the delegates involved throughout the whole training. You will find the practical step-by-step methods so helpful, you will be able to use them immediately on your return to work.
Conflict Management Course Overview:
Resolving conflicts that may be based on poor communication.
The need to act from professional principles, not your feelings or mood.
The need for clear communication to avoid miscommunication and misunderstands.
Conflict resolution requires clear language, and the accurate use of words.
Focus on what CAN BE DONE, not on what cannot be done.
Distinguish between legitimate criticism and negative cynicism.
How to improve your listening skills.
Managing confrontational situations.
The need for praise and appreciation.
This course has been approved by the Institute of Leadership and Management (ILM), and is CPD accredited.
Completion of this course will allow delegates to apply for an Institute of Leadership and Management (ILM) certificate of attainment, for a small additional payment.